FAQs

Do you sell your designs / will you provide design work only?

We do not provide design-only services. In order to achieve the best outcome in quality and service, Ulrich, Inc. has always maintained a practice of providing complete services from design through installation. However, if you wish to use a particular builder, architect, plumber, electrician, etc., we will gladly partner with your preferred professionals. Our contract will clearly delineate the respective responsibilities.

What does your design fee (retainer) cover?

The design fee commits both Ulrich, Inc. and the homeowner to working together. We require this fee to finalize plans and begin the next steps of product shopping and selection. The amount is applied to your final contract total, so it is not an add-on expense.

Can you provide a cost estimate for my project during our initial showroom visit?

Without visiting your home or having detailed plans, we can only provide a rough estimate of costs. Once we have assessed your space and thoroughly discussed your wants, needs and budget parameters, we can provide more accurate estimates.

Can you renovate my bathroom?

Our experts can renovate any room in your home, with kitchens and bathrooms being our most frequent projects. Both require technical expertise to ensure optimal results, as quality planning and installation can prevent costly future issues. While bathroom renovations are among the most expensive per square foot, partnering with Ulrich, Inc. will save you money in the long run and enhance your comfort and aesthetic enjoyment.

I see that you are a leading dealer for Wood-Mode cabinetry. Will you sell me just cabinets?

Our policy is to install the cabinetry we supply in order to ensure optimal planning, installation, and - most importantly - customer satisfaction. Exceptions can be considered on a case-by-case basis.

Can I use my own plumber or electrician?

Certainly. We are happy to work hand-in-hand with your trade professionals of choice, and will stipulate responsibilities in our contract with you.

Can I purchase my kitchen appliances through Ulrich?

Yes, we are dealers for many leading brands including Sub-Zero, Wolf, Miele, Bosch, Thermador, and Cove. We offer competitive pricing and can handle all of the associated details for you. And when you purchase your kitchen appliances through Ulrich, our Consumer Care Consultant will schedule an in-home visit to go over the use and care of each appliance with you – and will be available to help with future questions or service issues.

Who can I call with any questions I have during my project?

Your designer or project manager is always available to address any questions and concerns about your project. Don’t hesitate to reach out to them!